Fussels Farm Tours now available. Find out more

Privacy Policy

Updated: May 2018

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can contact us via e-mail, or download forms which you can complete and post to us with order requests, or you can simply write to us with questions or comments. The types of personal information collected in this manner are:

  • Name
  • Address
  • Email address
  • Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number

The Information We DON'T Collect:

We do not store credit card details nor do we share customer details with any 3rd parties.  Card payments are handled by WorldPay and Shopify Payments powered by Stripe who are compliant with the latest Privacy and GDPR regulations.   

Delivery Policy

We use a number of delivery companies (APC, UK Mail and Royal Mail) depending on the service level.  We aim to deliver orders within 5 working days of receipt of order unless otherwise stated.

Refund / Cancellation Policy

All complaints will be acknowledged within 48 hours of receipt. If the complaint is upheld ( We do require evidence of late delivery, evidence of damaged goods, evidence of inappropriate product quality), then a refund or replacement of product will be offered.

Customer service

For any customer service enquiries please contact us on 01373 831286 or via or email info@fusselsfinefoods.co.uk.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Newsletter Sign-up

If you sign-up to received newsletters from Fussels via our website, your data is stored in our Mailchimp database, who are compliant with the latest Privacy and GDPR regulations.  We only ask for your name and email address, once submitted, we will send you an email to confirm you truly wish to be on our mailing list.  This is called a 'Double Opt-in', making sure we are protecting you data and privacy.  By confirming your subscription from the email we send you, we take that as your opt-in for us to send you newsletters from there on.  You won't be subscribed if you don't click the confirmation link in the email we send.  You can unsubscribe at any time using the links at the bottom of any newsletter or contact us on 01373 831286 or via email info@fusselsfinefoods.co.uk.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us.