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Could not pull the spout out of the can. Oil is fine but cannot pour it.
Dear Simon,
Thank you for your time in reviewing your purchase and for bringing this to my attention. I apologise for the inconvenience you experienced with the built-in pourer in our 5 litre can. We understand how frustrating it can be when you are unable to pour your oil easily.
To help you with this issue, we have emailed you directly a document outlining the method for extending the pourer. We hope this will provide a solution for you.
Please do not hesitate to contact me if you have any further concerns or questions. We value your feedback and are always looking for ways to improve our products and services.
Thank you for choosing our Somerset Cold Pressed Rapeseed Oil.
Sincerely,
Andrew BB - Fussels Customer Services
Fussels Rapeseed oil is by far the best that I've ever encountered - and I've tried quite a few! Andy is also not the caricature image on the packaging, but a real person who took the time to phone me when I had a querie about insecticides. That shows they go the 'extra mile' in quality & customer service which separates them from the all-so-rans.
Just bought 5 litres for the second time. Great to have this and refill 500ml bottle as required. Great oil too.
Just restocked my smoked oil.
Love cooking with this product. Until next time. X